Question 1

How do I place an order?

Accepted Answer

Two easy ways: (1) Click 'Order on WhatsApp' on any product — it pre-fills the message. (2) Call us directly. We confirm price, delivery and payment within minutes.

Question 2

How fast is delivery?

Accepted Answer

Within Lagos: same day if you order before 2pm, otherwise next day. Other states: 2–4 working days via GIG Logistics, DHL or our trusted bus couriers.

Question 3

Are your products genuine?

Accepted Answer

Yes — 100%. We import directly from verified UK, Turkish and certified Asian factories. Every batch is sample-tested before we sell it. We back this with a 2-year warranty.

Question 4

What if I receive a faulty product?

Accepted Answer

Contact us on WhatsApp within 7 days with a photo. We'll replace it free or refund you in full — no long stories.

Question 5

Do you offer bulk discounts?

Accepted Answer

Yes. Orders above 20 items get 15% off. Contractors and project buyers get custom pricing — send your BOQ via WhatsApp for a same-day quote.

Question 6

What payment methods do you accept?

Accepted Answer

Bank transfer (preferred), POS on delivery in Lagos, or pay on pickup at our warehouse. We do NOT accept payment to personal accounts — only our verified business account.

Question 7

Do you deliver outside Nigeria?

Accepted Answer

Currently we serve Nigeria only. We're working on West Africa expansion in 2026.

Question 8

Can I get installation help?

Accepted Answer

We don't install, but we can recommend trusted electricians in your area and our WhatsApp team will guide you on ratings, compatibility and safe installation.

Frequently asked questions